1.1. OWNERSHIP

Owner’s name: ARENATE | Florian Berr

Place of business: Chausseestraße 34, 10115 Berlin

VAT.: DE338526207

 

Email: contact@arenate.com

 

 

1.2. INTELLECTUAL PROPERTY

All rights on the industrial and intellectual property of the website, as well as all content in it, are property of ARENATE. Any use of the website or its content must be exclusively for particular purposes.

 

It is exclusively reserved for ARENATE, any other use involving copying, reproduction, distribution, transformation, public communication or any other similar action, of part or the whole of the content of the website, and thus no user will be allowed to carry out these actions without prior written authorization from ARENATE

 

 

 

 

2.1. ACCESS & USE

The website allows its users access to information and services offered by ARENATE to those people and organizations interested in them.

Free access and use of the website. The access and use of this website is free for its users.

User registration. The access and use of the website do not demand prior subscription or registration of its users.

 

2.2. CONTENT

ARENATE is allowed to modify the contents without notice, just as eliminate or change them within the website, as well as its access, freely and without justification, not being responsible for the consequences that may cause to the users.

 

The use of the website content to advertise, hire or spread advertising, or own information or of third parties without the authorization of ARENATE, or forward advertising of information, through the services or information available to the users, regardless of its use is free or not.

 

Links and hyperlinks added by third parties in their websites, addressing the website, will redirect to the website, not being able to demonstrate, directly or indirectly, false, inaccurate, or confusing indications, nor engaging disloyal or illicit actions against ARENATE

 

 

 

 

3.1. PRICES

Discount codes cannot be combined with each other, and do not apply to products on sale or on promotion.

 

ARENATE reserves the right to modify its prices at any time as long as we guarantee to the buyer the application of the current price at the moment of the order confirmation. ARENATE will not be obliged to compensate the customer after the date of purchase.

 

Prices in euros (€) include VAT for sales within the European Union.

 

The prices are shown in the customer’s local currency. If the customer lands on arenate.com in another country’s currency, they can change the country at the bottom left of the website and prices will automatically update.

 

All discount percentages communicated in our promotions refer to prices in euros. The discount percentages may vary when applying the necessary currency exchanges.

 

Sales to countries outside the European Union do not include VAT, however, they’re subject to possible Taxes and Duties. The customer can prepay those Taxes and Duties during the checkout process or choose to pay them upon delivery.

 

All taxes, tariffs, and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

 

 

 

3.2. PAYMENTS & SECURITY

ARENATE offers several payment methods to the customer. All those methods are secured and encrypted. ARENATE cannot see, nor stock the customer’s information.

 

The online payment methods offered are shown during the checkout process. Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities.

 

 

 

 

4.1. SHIPPING COUNTRIES, METHODS & PRICES

The countries we ship to are available for consultation on this link.

Depending on the country, several shipping methods and delivery times are proposed to customers with different shipping prices.

 

4.2. PREPARATION TIME

Orders are prepared quickly, so changes upon customer request cannot be guaranteed. However, the customer can contact us via email, ARENATE will do its best to accommodate the customer’s request.

 

Fine Jewelry has a specific preparation time, which is indicated during the purchase process.

ARENATE cannot be held responsible for external factors which may delay or prevent a delivery, and which are not covered by our logistic partners.

 

 

 

4.3. SHIPPING & TRACKING

As soon as an order is dispatched, a confirmation email is sent, from which the customer can track their order.

During peak seasons (like Black Friday, Cyber Monday, or Christmas), courier companies may experience a slight delay in delivery. You will have access to all tracking information once your order is dispatched from our warehouse. If you notice any transportation issues, please get in touch with us for assistance.

 

 

 

4.4. CUSTOM TAXES

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. ARENATE is committed to taking care of all the required paperwork in order for the parcel to clear customs.

 

 

 

ARENATE accepts returns and exchanges up to 30 days after the delivery date.

 

To return and exchange an item, the customer has to contact ARENATE via email. The request will be accepted within 24-48 hours. The customer will then receive all the instructions to follow by email.

 

Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign. If the partial or total return of an order invalidates the promotion under which the purchase was made, ARENATE reserves the right to:

 

 

 

Return conditions & packaging:

It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be accepted.

 

It is the customer’s responsibility to provide suitable packaging to ensure that the articles reach ARENATE in perfect condition. If the items are received in poor condition, the return may not be processed.

 

 

 

All of our jewelry has a 1-year quality warranty, starting from the delivery date of the order. The warranty is valid against any material and/or manufacturing defect. This warranty does not include insurance against physical or accidental wear and/or damage.

 

 

 

In compliance with the provisions of the General Register of Data Protection, the user will be eligible to pursue his/her right of access, modification, cancellation/removal, opposition, limitation, or portability. For that, he/she will need to contact our Customer Service via email.

 

Customer service: contact@arenate.com

 

 

 

Both the access to the website as well as the non-consent use that may be undertaken from the information in such website is the responsibility of the person doing it. ARENATE shall not be held responsible for any consequence, harm, or damage that may result from this access or use of information. ARENATE shall not be held responsible for any security error, that may be produced nor the harm caused to the IT system of the user (hardware and software), or to any folders or documents in such computer, as a consequence of:

 

 

ARENATE will not be held responsible for the liability and speed of hyperlinks added to the website to direct to others. ARENATE doesn’t guarantee the usability of those links, and will not be held responsible for the contents or services to which the user may access through these links, nor the functioning of these websites.

 

ARENATE will not be held responsible for the virus or other computer programs that damage or may damage the user’s computer systems or equipment when accessing the website or other websites that may have been accessed from links in this website.

 

 

 

 

9.1. PURCHASE

ARENATE e-Gift Cards can only be purchased on our website, arenate.com.

 

The customer can choose the value of the ARENATE e-Gift Card on its product page: from 50€ to 950€.

Their use is exclusively restricted to purchases of ARENATE products. It is not possible to add extra value to an ARENATE e-Gift Card after the final purchase.

 

E-Gift cards can be paid through any of the payment methods accepted on the website or in stores. E-Gift cards cannot be paid with another gift card, discount codes, or other promotional discounts.

 

All ARENATE Gift Cards are electronic and will be sent by email to the chosen provided email address. No physical Gift Card can be sent to any postal address.

 

Important:

Buyers of e-Gift Cards have to make sure they provide the correct email address.

 

Recipients of e-Gift Cards have to make sure they keep the Gift Card email, as we are not able to provide any new ARENATE e-Gift Card in case the customer deletes it from their mailbox.

 

More than one e-Gift Card can be bought by order, repeating the “gift now” option process for as many receivers as wished. A unique Gift Card code will be sent by email to each recipient, and will not be visible in the order confirmation that the buyer receives, or by any other recipient.

 

The Gift Card code is sent by email to the recipient on the date the buyer has chosen on the e-Gift Card product page. That date can be different from the date of the purchase. The e-Gift Card is activated on the selected date of receipt.

 

In order to process the purchase of an e-Gift Card, some personal information is required, such as First Name, Last Name, and email address. This data will only be used for the purpose of e-Gift Card management and will not be kept for any other purpose.

 

 

9.2. USE & VALIDITY IN TIME AND SPACE

ARENATE e-Gift Cards can only be used on arenate.com.

 

ARENATE e-Gift Cards can only be redeemed in euros (€).To redeem an ARENATE e-Gift Card, the code received by email must be introduced at the checkout in the Order Summary section.

 

The e-Gift Card can be used as many times as wished until the balance for which it was issued is finished. If the purchase exceeds the import available in the e-Gift Card, is it possible to pay the difference with one of our payment options on our website.

Only one e-Gift Card can be used by purchase. However, it can be combined with a discount code and other payment methods among the ones we offer on our checkout.

The e-Gift Card balance can be consulted at any time by clicking on the link on the Gift Card email.

The ARENATE e-Gift Card expires 365 days after the date of reception of the email.

 

 

9.3. E-GIFT CARD-SPECIFIC EXCHANGE AND RETURN CONDITIONS

The e-Gift Card is an electronic product, which only purpose is to be used as a payment method on a next purchase. Therefore, e-Gift Cards cannot be returned.

 

Exchange of an item purchased with an e-Gift Card: Items purchased with an e-Gift Card can only be exchanged, not refunded on credit card or any other payment method available on our checkout.

 

Return of an item purchased with an e-Gift Card: If the customer wishes to be refunded for the return of any product purchased with an e-Gift Card, our Customer Service will issue a new e-Gift Card as an after-sale solution.If the customer returns an item partly purchased by e-Gift Card, the corresponding part will be paid back on a new e-Gift Card. The part corresponding to the Credit Card payment, or any other payment method, will be refunded the same way.

 

 

9.4 PRIVACY

In order to process the purchase of an e-Gift Card, some personal information is required, such as First Name, Last Name, and email address.

This data will only be used for the purpose of e-Gift Card management and will not be kept for any other purpose.

 

 

9.5. LIABILITY OF THE E-GIFT CARD

The e-Gift Card issuer is ARENATE, which is also the e-Gift Card’s owner. The e-Gift Card is a bearer document. The responsibility for the use and custody of the e-Gift Card corresponds exclusively to its depositary or recipient.

The recipient of the e-Gift Card will be the only responsible party for its use and safekeeping.

ARENATE cannot be held responsible for the loss or cancellation of the e-Gift Card email, and therefore, no refund or creation of a new e-Gift Card can be issued.

The presentation of the purchased ticket from the buyer does not constitute a right for any refund or creation of a new e-Gift Card.

 

Unless prior written authorization from ARENATE, the e-Gift card may not be used for advertising or promotional purposes of products or services marketed by third parties outside of ARENATE.

 

In the event of acquiring an e-Gift Card, ARENATE is not responsible for non-receipt or delay in receiving it by its recipient for reasons beyond ARENATE’s control, such as, among others: deficiencies in telecommunications lines, loss of information, inaccuracy of the data of the recipient of the e-Gift Card provided by the buyer of the same, inability to deliver the e-Gift Card to the email account provided by the buyer or the consideration of the email sent as spam.

 

 

 

This Notice will be interpreted and governed in accordance with the laws of Germany. ARENATE and the users, are to expressly forego any other forum which may correspond to them, and are subject themselves to the Tribunals and Courts of the user’s physical address for any controversy leading from the access or use of the website. In case the user’s physical address is outside Germany, ARENATE and the user, submit, expressly foregoing any other forum, to the Tribunals and Courts of the office in Berlin.